Have questions?

1. How do I apply for a return?
   A: You can apply for a return within 30 days of receiving the product. Please contact the customer service team with your order number and reason for return, and we will provide you with a return authorization and the corresponding steps.
2. Under what circumstances can I return the product?
   A: If the bicycle bell you received is defective, damaged, or does not match the product description, you can apply for a return. In addition, if you want to return the product for personal reasons, you are also accepted, but you will be responsible for the relevant shipping costs.
3. How to deal with product quality issues?
   A: If you find that the bicycle bell has quality problems, you need to contact customer service within 7 days and provide relevant photos and order information. We will provide you with a refund or replacement service depending on the situation.
4. How do I install the bicycle bell?
   A: Detailed installation steps are provided in the manual that comes with the product. If you need further help, please visit our website to find the installation video or contact our customer service directly.
5. What should I do if the product fails during use?
   A: Please first check whether the failure is caused by improper use or improper installation. If the problem persists, you can contact customer support and we will help you solve the relevant problems.
6. I received an order but the accessories are missing. What should I do?
   A: If you find that the accessories are missing from the package, please contact us within 7 days after receiving it and provide relevant information. We will send you the missing accessories.
7. How long does it take to process a refund?
   A: Refunds are usually processed within 6 working days after we receive the returned goods. The refund will be returned through your original payment method, and the specific arrival time may vary from bank to bank.
8. Can I exchange the bells of different styles?
   A: If you want to exchange the bells of different styles, it is recommended that you apply for a return and then place a new order. We will process your return request within the scope of our return policy.
9. How to contact customer service?
   A: You can find the customer service email or phone number through our official website, contact our customer service team, and we will respond to you as soon as possible.

If you have other unanswered questions, please feel free to contact us at any time, and we will be happy to answer them for you. Thank you for your support and understanding!